I started working as a cashier at a local grocery store a few months ago. I love my job overall; my coworkers are a fantastic group of people, I have flexible hours, and I have some really nice customers. HOWEVER, I have also encountered some customers and some situations that make me want to pull my hair out. I have always done my best to be a good customer and a nice person, but I don’t think I ever realized everything that cashiers have to deal with until I became one myself. Let me give you a brief list of things NOT to do in the grocery store.
1: Don’t complain to your cashier about the price of something, if they have checked to be sure that it is the proper price, then let it go. I don’t make the prices, and neither do my managers.
2: Don’t ignore your cashier. If they say hello/how are you, respond with more than a grunt in their general direction. We stand for hours at a cash register seeing lots of people, and being spoken to like real people makes our jobs a bit easier.
3: Don’t ask a cashier to do something that you could easily do yourself. If I appear to be busy or on break, don’t ask me to put away that frozen pizza that you can literally walk 10 feet to put away. We have responsibilities, and while we are happy to assist you, it is rude to pretend as if we are your personal delivery people.
4: Don’t yell at your children, whether at the register or in the store in general. This one isn’t just because I’m a cashier either. This one is because the children being yelled at always look absolutely mortified and embarrassed. If you need to discipline your child, the middle of the grocery store is not the place to do it.
5: Don’t behave as if you’re entitled. If I have turned off my light and put out my “This Lane is Closed” sign, then I am either about to go on break, or take care of my numerous other chores. Do not ask me to reopen for you (unless there is a legit need, such as lines being severely backed up). Do not give me dirty looks. If my managers asks me to, or if I see a need to, I will happily open back up, but I often have other jobs to take care of. And many times when this happens, I have been standing at that register for 7 hours without food or a break.
I guess what I am trying to say is that we should all be nice people. I do my best to be nice to each and every customer, but trust me when I say that it isn’t easy. I often don’t feel in a very friendly mood, and I often feel like giving some customers a piece of my mind, but I walk into work and put a smile on so people’s shopping experiences are good. And I am not perfect, no cashier is, so please be patient when we make mistakes. And maybe the world will be a little better for all of our nice ways to each other.
*WHEW* Glad to get that out of my system. I wanted to write a blog post about this, but some of my facebook friends might have thought I was talking about them, as I see them in the store all the time. (And no, I am not talking about them or you). xD
|March 14, 2015 at 06:58|
I LOVE THIS!! Lol I work retail so I completely understand how you feel 🙂
|March 14, 2015 at 11:57|
I’m a barista at my university’s library cafe and I totally understand how you feel! Some things are different for me, obviously, but you really hit the nail on the head with this! 😀
|March 14, 2015 at 19:07|
I would think being a barista would be even harder, because you have to fulfill a very specific order.
|March 15, 2015 at 09:02|
I’m a barista too, and I feel you! It’s not quite so bad in terms of tasks, because any one person will only have one to three items they ask for usually. But the ‘rude customer’ things are very similar in concept. Basically, please remember the person behind the counter is human and don’t let your own laziness hurt us.
|March 15, 2015 at 13:06|
I was a cashier at a grocery store once, and I can definitely relate to a lot of what you said! A few other observations from a former cashier:
|March 15, 2015 at 14:25|
^^ that was a lot longer than I thought it would be. But hey, when you finally find someone that can relate to something that you spent hours doing, it’s nice to talk about it.
|March 15, 2015 at 14:27|
Oh my goodness, I relate to this so much. I’ve been working as a cashier at Chick-Fil-A for ten months now, and I’ve dealt with some downright obnoxious people.
The yelling at their children one is so true. I’ve had families get into loud arguments over their orders in front of me before, and I’m just standing there thinking “Kid, your mother just told you that you can’t get a milkshake, so please just settle for some chocolate milk and stop screaming.”
PLEASE SUPERVISE YOUR CHILDREN. Around Christmas, we had a kid crawl under our Christmas tree, grab some ornaments, and start running around the restaurant while his dad was chasing him and telling him to give it back, but he wasn’t even trying. He was moving even slower than the kid, and in a very monotonous tone telling him: “Hey. You bring that back here. Now.”
Also, children, the “no food or drink in play place” includes mints. Whenever we have an elementary school fundraiser night, I have to clean eighteen million mint wrappers out of there. In addition to that, if your child does not know the difference between the play place and the bathroom, reconsider letting them in there.
And please keep an eye on them in the bathroom. One time, some kids decided to rip a bunch of tissue paper seat covers out of the holder, stuff them in the toilets, scatter them across the floor… it was a mess. The whole time I was cleaning that junk up, I was just thinking “Please. Watch. Your. Children.”
Again, when we have elementary school spirit nights, that means our cow will be out. There are kids who punch him, kick him, pull his tail, etc.
I am definitely a kid person. I love children, but my goodness, teach them to behave themselves in public areas.
We have an online survey where customers can go to fill out about their experience, and we post the results every month up in the back for us to read. It’s hard to take some of those people seriously. My favorites include “they didn’t have tocos” (and yes, they spelled tacos that way) and “What do you want, it is fast food! Why did I spend so much?”
And I hate when people complain bitterly about the quality of the food, which we have no control over. Like, if you want us to make something a little differently (no pickles, no salt, etc.), that’s totally fine, but please ask politely. I’ve had people say things like “And I want EXTRA CRISPY FRIES. Not soggy. Like they always are.”
The price thing is true too. Once I had a guy come up to me and complain about how charging him $1.19 for a bottle of milk is ridiculous, and I had to consult both my team leader and my manager before he believed us that it was what he was supposed to pay for it.
|March 18, 2015 at 16:00|
|April 5, 2015 at 07:44|
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