A Message From PI Founder, Nicole:

I want to remind you that God created you for a huge purpose, and He WILL use you to build His kingdom! You are meant to shine!

How to know God.

 

The Rant About Customers in the Store… XD

Home Forums Life, Love & Girlfriends Random Thoughts and Questions The Rant About Customers in the Store… XD

This topic contains 8 replies, has 7 voices, and was last updated by  misstake 1 year, 8 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
Author Posts
lotr1997

lotr1997

I started working as a cashier at a local grocery store a few months ago. I love my job overall; my coworkers are a fantastic group of people, I have flexible hours, and I have some really nice customers. HOWEVER, I have also encountered some customers and some situations that make me want to pull my hair out. I have always done my best to be a good customer and a nice person, but I don’t think I ever realized everything that cashiers have to deal with until I became one myself. Let me give you a brief list of things NOT to do in the grocery store.

1: Don’t complain to your cashier about the price of something, if they have checked to be sure that it is the proper price, then let it go. I don’t make the prices, and neither do my managers.

2: Don’t ignore your cashier. If they say hello/how are you, respond with more than a grunt in their general direction. We stand for hours at a cash register seeing lots of people, and being spoken to like real people makes our jobs a bit easier.

3: Don’t ask a cashier to do something that you could easily do yourself. If I appear to be busy or on break, don’t ask me to put away that frozen pizza that you can literally walk 10 feet to put away. We have responsibilities, and while we are happy to assist you, it is rude to pretend as if we are your personal delivery people.

4: Don’t yell at your children, whether at the register or in the store in general. This one isn’t just because I’m a cashier either. This one is because the children being yelled at always look absolutely mortified and embarrassed. If you need to discipline your child, the middle of the grocery store is not the place to do it.

5: Don’t behave as if you’re entitled. If I have turned off my light and put out my “This Lane is Closed” sign, then I am either about to go on break, or take care of my numerous other chores. Do not ask me to reopen for you (unless there is a legit need, such as lines being severely backed up). Do not give me dirty looks. If my managers asks me to, or if I see a need to, I will happily open back up, but I often have other jobs to take care of. And many times when this happens, I have been standing at that register for 7 hours without food or a break.

I guess what I am trying to say is that we should all be nice people. I do my best to be nice to each and every customer, but trust me when I say that it isn’t easy. I often don’t feel in a very friendly mood, and I often feel like giving some customers a piece of my mind, but I walk into work and put a smile on so people’s shopping experiences are good. And I am not perfect, no cashier is, so please be patient when we make mistakes. And maybe the world will be a little better for all of our nice ways to each other.

*WHEW* Glad to get that out of my system. I wanted to write a blog post about this, but some of my facebook friends might have thought I was talking about them, as I see them in the store all the time. (And no, I am not talking about them or you). xD

March 14, 2015 at 06:58
AdventureGirl

AdventureGirl

I LOVE THIS!! Lol I work retail so I completely understand how you feel πŸ™‚

March 14, 2015 at 11:57
MandaPanda18

MandaPanda18

I’m a barista at my university’s library cafe and I totally understand how you feel! Some things are different for me, obviously, but you really hit the nail on the head with this! πŸ˜€

March 14, 2015 at 19:07
lotr1997

lotr1997

I would think being a barista would be even harder, because you have to fulfill a very specific order.

March 15, 2015 at 09:02
marysetrueblood

marysetrueblood

I’m a barista too, and I feel you! It’s not quite so bad in terms of tasks, because any one person will only have one to three items they ask for usually. But the ‘rude customer’ things are very similar in concept. Basically, please remember the person behind the counter is human and don’t let your own laziness hurt us.

March 15, 2015 at 13:06
vanilla

vanilla

I was a cashier at a grocery store once, and I can definitely relate to a lot of what you said! A few other observations from a former cashier:
– Reusable bags – it’s great that you’re trying to be environmentally friendly, but as a cashier, they were a pain to work with. I either had to try to slide the handles onto the bag holder (and they were never the right size) or I had to try to hold the bag open while loading it. Either way, it was slow and annoying. If the person had a few items, it wasn’t so big of a deal, but if they had a full conveyor belt of stuff that I had to load into the bags, ugh. One time a customer brought reusable bags but offered to pack them himself, and that was legit.
– Coupon crazies – Props to people who want to use coupons and save a little money, but if you’re going to get mad if a coupon isn’t usable, no. Occasionally I’d have a coupon and have to tell them it was only valid for a different size or something, and then they’d want to go back into the store to pick out the right one. It’s not like there’s a line of people waiting behind you… πŸ˜›
-Making me hungry – People who would bring food that smelled delicious through my line at 1 p.m. when I still hadn’t had my lunch break Granted, sometimes customers can’t do anything about it, but if there’s the option to pay at the bakery/deli itself or do self-checkout, it would be much appreciated! Also, the people who sad things like, “Oh, you must be hungry/tired/sore.” Yeah, I am, thanks for reminding me about it. πŸ˜›
– “Going out of business” – the people who had get mad because the lines were long during our busiest time or because they couldn’t find one item they were looking for and were sure that the store I was working for would go out of business, or say that I should tell whatever petty complaint they had to my manager. I never did.
– “It must be free!” – I can’t tell you how many people said that when an item didn’t scan. I’m sure they thought they were being funny, but it got old fast.
Those things really weren’t too bad though, just a little annoying. The ones that legitimately bothered me (mostly entitled customers):
-Making messes – Ideally, it’s best if you clean up after yourself. Don’t leave trash in the carts (or anywhere). If it’s some kind of spill that you don’t have the supplies to clean up yourself, *please* find an employee! I was checking my area and apparently someone had spilled something that looked like milk and didn’t bother to tell anyone about it.
-Putting things back – It’s one thing if when you’re checking out, you decide when you really can’t afford that shirt and ask to leave it at the register. It’s another thing when you decide you want to dump meat or ice cream someplace. Giving it back to me isn’t a good option either, because I can’t just stop what I’m doing to put it back, and the food will ultimately have to be thrown out.
-Getting mad about policies – I don’t make the policies, but I have to enforce them. Maybe it’s something trivial, or maybe I hate it too, but I need to follow the rules and can get in trouble if I don’t.
– …and just being jerks in general. Like I definitely understand if you don’t really want to say much beyond “hi” (and I won’t push conversation), but if I say hi and smile, don’t just glare at me.
Honestly, though, I really enjoyed my job for the most part. Maybe we can start another thread for things we liked about working cashier/retail jobs?

March 15, 2015 at 14:25
vanilla

vanilla

^^ that was a lot longer than I thought it would be. But hey, when you finally find someone that can relate to something that you spent hours doing, it’s nice to talk about it.

March 15, 2015 at 14:27
EmeraRider

EmeraRider

Oh my goodness, I relate to this so much. I’ve been working as a cashier at Chick-Fil-A for ten months now, and I’ve dealt with some downright obnoxious people.

The yelling at their children one is so true. I’ve had families get into loud arguments over their orders in front of me before, and I’m just standing there thinking “Kid, your mother just told you that you can’t get a milkshake, so please just settle for some chocolate milk and stop screaming.”

PLEASE SUPERVISE YOUR CHILDREN. Around Christmas, we had a kid crawl under our Christmas tree, grab some ornaments, and start running around the restaurant while his dad was chasing him and telling him to give it back, but he wasn’t even trying. He was moving even slower than the kid, and in a very monotonous tone telling him: “Hey. You bring that back here. Now.”

Also, children, the “no food or drink in play place” includes mints. Whenever we have an elementary school fundraiser night, I have to clean eighteen million mint wrappers out of there. In addition to that, if your child does not know the difference between the play place and the bathroom, reconsider letting them in there.

And please keep an eye on them in the bathroom. One time, some kids decided to rip a bunch of tissue paper seat covers out of the holder, stuff them in the toilets, scatter them across the floor… it was a mess. The whole time I was cleaning that junk up, I was just thinking “Please. Watch. Your. Children.”

Again, when we have elementary school spirit nights, that means our cow will be out. There are kids who punch him, kick him, pull his tail, etc.

I am definitely a kid person. I love children, but my goodness, teach them to behave themselves in public areas.

We have an online survey where customers can go to fill out about their experience, and we post the results every month up in the back for us to read. It’s hard to take some of those people seriously. My favorites include “they didn’t have tocos” (and yes, they spelled tacos that way) and “What do you want, it is fast food! Why did I spend so much?”

And I hate when people complain bitterly about the quality of the food, which we have no control over. Like, if you want us to make something a little differently (no pickles, no salt, etc.), that’s totally fine, but please ask politely. I’ve had people say things like “And I want EXTRA CRISPY FRIES. Not soggy. Like they always are.”
“The blue cheese on the grilled market salad was DISGUSTING! There should be a container of the cheese on the SIDE, not ON THE SALAD!”
“Why are your chicken nuggets so small?! We had to buy another container because the twelve count wasn’t enough!”

The price thing is true too. Once I had a guy come up to me and complain about how charging him $1.19 for a bottle of milk is ridiculous, and I had to consult both my team leader and my manager before he believed us that it was what he was supposed to pay for it.

March 18, 2015 at 16:00
misstake

misstake

Amen. lol

April 5, 2015 at 07:44
Viewing 9 posts - 1 through 9 (of 9 total)

You must be logged in to reply to this topic.